Please allow three to five business days to craft a jewel before shipment. Please note that all pieces
are hand made and shipped from Belgium.
The shipping cost and time will be calculated depending on the country. Worldwide shipment is possible. Since we are an Antwerp based brand, all deliveries in Belgium are granted without cost.
We aim to deliver your order within the number of days shown for your county or the region below.
Counted from the order date:
For Belgium and the Netherlands: 2-5 business days.
For the rest of Europe: 3-6 business days.
For the rest of the world: 7-14 business days.
Duties and taxes are not included in the total at check out. Our prices are not inclusive of any taxation or customs you may be liable for on your packages entry into your county. Please refer to your country’s government website for more information.
If you are unhappy with your order or have a change of heart, you can return it within 14 days upon
arrival. Please note that return shipping costs are not covered by Naecre.
Please send your item to :
Anna Sarkar – Naecre/Returns
The item must be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced.
The return option is not possible for custom made pieces.
We offer a six-month warranty for all gold plated jewellery for customers worldwide. Warranty can be requested in case the item shows material defects or faulty craftsmanship. After this warranty period we offer a repair service. Pricing will depend on the piece and the complexity of the work.
We welcome you to book a private appointment to view and discover the collection, individually or in group. A private appointment is available all over Belgium, in a city of your choice.